FREQUENTLY ASKED QUESTIONS

QUESTIONS:How to Order / Get a Quote?How does your pricing work?How do I change/update my Phone Voice Overs in the future?How often should I update my phone voice overs?
ANSWERS
Go and fill out the quick form on our Order Page or simply send us an email ([email protected]) with an idea of what you would like to say, live chat with us through our website or call us on 0800 696 486 (or +64 27 6965 251 if out of NZ)
We are very upfront with our pricing. We have no hidden costs. You can even see basic pricing here. All our services are a one time fee. We don't have contracts or monthly fees.

Want a custom quote? Easy.. just Contact Us

Easy! Just let us know when you want to freshen them up (maybe you would like to use On Hold Messaging to promote your latest specials) and we will get it all sorted for you. We keep all projects on file so we can edit your existing phone voiceovers in most cases without needing to redo it from scratch. We typically charge just our minimum $69 for simple quick changes.
Many of our clients use On Hold Messaging as a marketing tool. Check out our article on this and why you should update your On Hold Messaging regularly here

 

RECOMMENDED PHONE SPECS

 


Here are the phone specs we recommend - and alternatives

QUESTIONS:Are OHVO's Services compatible with our system?What typical Phone Systems are compatible with Ohvo's services?Cloud VOIP SystemsCorporate Phone SystemsOldschool hardware based PABX SystemsMobile Voicemail
ANSWERS
If you have a voice mail service, then our Professional Voice Mail Services are 100% compatible.

Typically most business phone systems (PABX or VOIP Phone Systems) will provide the ability to use On Hold Voice Overs or Caller Tunes (Music On Hold).

However we recommend checking with your Phone System Provider or Technician prior to ordering.

The questions to ask your Phone Provider/Technician are:

Does our phone system allow a Welcome Greeting (and intro prompt), Caller Tunes (Music instead of ‘ring ring..’) and a After Hours Voicemail?

Do we have the ability to upload Audio Files into our phone system? Can/How do we do that?

If the answer is yes and yes, we are good to go! We look forward to enhancing your caller experience!

Click the next tabs for more info about the most common phone systems.
Cloud VOIP Providers like 2Talk and Kiwilink offer you a Website Control Panel (Virtual PABX System) where you can adjust and upload your Phone Voiceovers.

Here are instructions on uploading Phone Voiceovers into Kiwilink Phone Systems.

Systems like Microsoft Lync, Avaya, Cisco, Asterix. These systems typically have a Computer Accessed control panel where you can upload such phone voiceovers.

We recommend checking with your Phone Technician to see what audio files you are able to upload into your specific phone system setup.. or maybe they would do it for you!

The terminology typically used is Auto Attend, Caller Tunes, On Hold Music, Transfer Music, Busy Voicemail and Unavailable Voicemail.

See "ARE OHVO SERVICES COMPATIBLE WITH OUR PHONE SYSTEM?" above

If your business has an old hardware style phone system, you may have an On Hold Music Player physically plugged in via Audio Cable. This system typically requires you to load our professional on hold messaging & music onto the SD Card of the On Hold Player.

Welcome Greetings and Voicemail Greetings generally need to be recorded through the phone handset. In most cases this means you will need to play our audio out of a speaker and capture it through the handpiece as if you voiced it.

Don't have a On Hold Player or are you currently leasing a On Hold Unit from another provider? Ask us about what we can do as we can source these and sell them to you at a one off cost.. no ongoing fees!

We recommend asking your phone provider / technician about this.

Providers like Vodafone / Spark / 2Degrees require you to speak your voicemail recording into your phone rather then upload professional recorded audio files. As long as we have your Mobile Number, Voicemail Password... in most cases we can record your voicemail message in from our recording studio.

Please enquire about this prior to your order.

Standard mobile plans by telco's don't support PABX features such as On Hold Music or Welcome Greetings.