FREQUENTLY ASKED QUESTIONS
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RECOMMENDED PHONE SPECS
Here are the phone specs we recommend - and alternatives
Typically most business phone systems (PABX or VOIP Phone Systems) will provide the ability to use On Hold Voice Overs or Caller Tunes (Music On Hold).
However we recommend checking with your Phone System Provider or Technician prior to ordering.
The questions to ask your Phone Provider/Technician are:
Does our phone system allow a Welcome Greeting (and intro prompt), Caller Tunes (Music instead of ‘ring ring..’) and a After Hours Voicemail?
Do we have the ability to upload Audio Files into our phone system? Can/How do we do that?
If the answer is yes and yes, we are good to go! We look forward to enhancing your caller experience!
Here are instructions on uploading Phone Voiceovers into Kiwilink Phone Systems.
We recommend checking with your Phone Technician to see what audio files you are able to upload into your specific phone system setup.. or maybe they would do it for you!
The terminology typically used is Auto Attend, Caller Tunes, On Hold Music, Transfer Music, Busy Voicemail and Unavailable Voicemail.
See "ARE OHVO SERVICES COMPATIBLE WITH OUR PHONE SYSTEM?" above
If your business has an old hardware style phone system, you may have an On Hold Music Player physically plugged in via Audio Cable. This system typically requires you to load our professional on hold messaging & music onto the SD Card of the On Hold Player.
Welcome Greetings and Voicemail Greetings generally need to be recorded through the phone handset. In most cases this means you will need to play our audio out of a speaker and capture it through the handpiece as if you voiced it.
Don't have a On Hold Player or are you currently leasing a On Hold Unit from another provider? Ask us about what we can do as we can source these and sell them to you at a one off cost.. no ongoing fees!
We recommend asking your phone provider / technician about this.
Please enquire about this prior to your order.
Standard mobile plans by telco's don't support PABX features such as On Hold Music or Welcome Greetings.