Quality vs Quantity

Quality vs Quantity

It’s easy to get sucked into the world of automated production and offshore offers, which offer cheap and economic solutions to recorded phone message needs, but is it the most conducive to long-term brand image and upkeep of positive client impact? Probably not! The...
Strategic Planning

Strategic Planning

Strategically speaking, how do you want your callers to feel once put on hold? Because realistically, being put on hold can be a golden opportunity for a new and positive experience and even further brand build and impact (believe it or not!). Sometimes it’s not...

How to Maximise Hold Message Impact

How to Maximise Hold Message Impact One good hold message can create a new long-term relationship with a first-time caller, or, remind your existing client-base why you’re the best in the business – it’s all about your strategy and approach.     If you put...