Raise your hand if you have been in this situation while on the phone to a call center: Your contact person is trying to input your name...
READ MOREWhat’s different about customer service in Australasia
by The OHVO Team | Jun 2, 2015 | Customer Service, Marketing, Social Media
There’s a lot to be said about the culture of service in Australia and New Zealand. Compared to our foreign counterparts we are considered...
READ MOREStriking the right phone tone
by The OHVO Team | Apr 7, 2015 | Customer Service, Phone Voiceovers for Business
Why do most people sound so different on the phone? Someone who is naturally bubbly and confident will often sound flat and uninspired when...
READ MOREHow to nail the perfect phone manner
by The OHVO Team | Mar 24, 2015 | Customer Service
Despite the prevalence of email, messaging and social media, the vast majority of business is still conducted by phone, especially the...
READ MORE