Please hold. Please wait. All lines are busy. They’re the dreaded phrases all callers can’t stand hearing. Yet, it happens. Of course it...
READ MORECulture a team environment for best results in your workplace
by The OHVO Team | Sep 6, 2016 | Customer Service, Phone Voiceovers for Business
‘Alone we can do so little, together we can do so much’ -Helen Keller Businesses big and small are coming around to the idea that to create a...
READ MOREWhy your contact team should use the phonetic alphabet
by The OHVO Team | Aug 22, 2016 | Customer Service
Raise your hand if you have been in this situation while on the phone to a call center: Your contact person is trying to input your name...
READ MOREStaff Training
by The OHVO Team | Apr 15, 2016 | Customer Service, Marketing
If you don’t already take the time to regularly stop and listen to your staff answer the phone, then you need to pencil it in your schedule....
READ MOREHow technology has changed your customers service expectations
by The OHVO Team | May 4, 2015 | Customer Service, Marketing, Social Media
There are basic rules of customer service that will never change, staying courteous, friendly and professional will be as important in 200...
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