Raise your hand if you have been in this situation while on the phone to a call center: Your contact person is trying to input your name...
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by The OHVO Team | Apr 15, 2016 | Customer Service, Marketing
If you don’t already take the time to regularly stop and listen to your staff answer the phone, then you need to pencil it in your schedule....
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by The OHVO Team | Jun 8, 2015 | Customer Service, Marketing, Phone Voiceovers for Business
Do you know what music is piping down the line when your customer is on hold? Is the music suitable to enhance and respect the product or...
READ MOREHow technology has changed your customers service expectations
by The OHVO Team | May 4, 2015 | Customer Service, Marketing, Social Media
There are basic rules of customer service that will never change, staying courteous, friendly and professional will be as important in 200...
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