Staff Training

Staff Training

If you don’t already take the time to regularly stop and listen to your staff answer the phone, then you need to pencil it in your schedule. Set time aside to listen to the way they interact with customers from greeting to call end to be sure every member of staff is...
Have faith and let go

Have faith and let go

You have worked hard to build your company, there’s not a single area of your business that hasn’t had the benefit of your attention and time. Now all that effort is beginning to pay off and you are getting busier with orders are increasing, how can you maintain that...