How a Freephone number can help any business, large or small.

The facts have been checked and the results are in, using a toll free phone number is good business, no matter how big your company is.

Some businesses shy away from the idea, citing the costs – as the charges for calls are paid for by the business itself not the caller, or simply not believing that an 0800 number would be of any real benefit, but this is simply untrue.

Studies show that callers have a perceived idea that calling an 0800 or freephone number indicates a quality service or product. In fact this representation has been shown in the marketing phase to increase contact with customers via phone by an astonishing 50%.

This increase in calls and potential sales is usually more than enough to counter the cost of the service, which is really a small investment compared to the possible sales.

Using a Freephone number can neutralize the effect of regional calling codes. Not only does it open your business to a nationwide audience, it reduces the small town feel of dialling a company in a local area code. These numbers are often proven to be more memorable to the customer especially if they are repetitive or have been worked into a jingle for audio marketing.

If the final hurdle to resisting the adoption of a freephone number is the fear of disruption to daily business or using two systems then it’s time to think again, it’s 2016 guys! Your service provider can easily set you up with a professional sounding 0800 number which will call into your existing line in conjunction with your normal number. No problem at all with delays or systems to learn.

It’s easy to present your company as an established, quality, confident brand when using a freephone number, even a new company with a staff of one can benefit from that!

Combine your 0800 number with an engaging on hold messaging system and you are sorted ready to win over you customer in one short phone call.

On Hold Messaging for Automotive Companies

Those in automotive retail have a lot of expertise and information for their customers, and it can be hard to sift through the plethora of potential statements a calling customer might want to hear. How do you hit both service and sales key points in one short phone message?

The key when dealing with such complex messaging situations is to keep it as simple as possible, but with a clever script there is plenty of opportunity to include extra marketing messages.

First up the basic information, be sure to include the following:

  • Address and directions to the showroom.
  • Opening hours.
  • Any special offers or financing deals.
  • Added services that can be supplied by the dealer, WOF checks or servicing etc.
  • Any stand out new models.

Think about how your customer would listen to the script you are saying, have someone read it back to you so you can hear how it sounds. Always be aware that hearing deals and specials is the number one way to get the caller to eventually walk through the door.

If you want to step up your messaging then there are a number of extra ways to spice it up.

  • Promote any in store events or contests.
  • Echo any TV or radio ads with brief snippets of the same jingle or script.
  • Include short but glowing customer testimonials.
  • Talk yourself up by boasting any impressive sales facts or figures.

No matter what sort of messaging you end up choosing make sure you stand out from the sea of other dealerships by reinforcing what makes your company different from everybody else. Strengthen your brand and inform your clients in one short message.

Using a professional scriptwriting and messaging company can ensure your callers get to hear only the best, engaging, and informative messaging. Contact OHVO for assistance in creating the perfect on hold message.

Culture a team environment for best results in your workplace

‘Alone we can do so little, together we can do so much’

-Helen Keller

Businesses big and small are coming around to the idea that to create a great workplace and even better customer experience the power of teamwork can do so much more than one individual.

Companies are beginning to focus on how they can build and support a teamwork environment to harness this human powerhouse of a resource.
Creating a great team doesn’t just happen out of thin air however, everybody needs to work together and commit to fostering a great team environment.

If you’re planning to start out and build a top-notch team based workplace you’ll need a few guidelines to help you on your way.

  • Help your team reach the goals set by defining them clearly and ensuring that they achievable.
  • Be sure each team member knows the tasks and responsibilities for their role.
  • Be calm and clear when dealing with team conflict and be sure everyone on the team knows the appropriate processes when conflict arises.
  • Enable clear communication by detailing a plan for reporting and information.
  • Don’t forget to reward and praise excellent work and achievement.

While stating clear guidelines and setting goals are fantastic ways to start building a great team it’s important to realize that you must value the different skills and personality idiosyncrasies that each team member brings to the environment. A great way to see how personalities will work together and build trust with other team members is to see them in action during team building activities and events.

Team building exercises don’t have to be the boring trust falls and abseiling which has been common in recent years, there are many different ways to bolster the team from skills learning workshops to weekends away, or even fun public crawls if you have the right kind of team and business.

Whatever you choose be sure that you touch on the 3 key ways that a healthy functional team develops.

  • Improving communications.
  • Building trust.
  • Eliminating stereotypes.

Take your team to the next level by focusing on teambuilding and strengthening team culture in the workplace.
A happy inclusive team can only mean happy customers, and that’s just good business.